The vacancy lacks clarity in compensation and company details, but requirements are well-aligned with the role's seniority.
Job description
Looking for a Service Manager with at least 3 years of experience in service management and technical support.
Requirements
### Requirements
- At least 3 years of experience as a service manager.
- Experience in implementation or operation projects.
- Proven experience in L2/L3 technical support or customer service.
- Understanding of technical support processes (ITIL / ITSM knowledge or certification).
- Understanding of project management processes.
- Skills in developing processes and regulations.
- Ability to prepare reports, meeting protocols, and regulations.
- Sufficient technical background for effective communication with engineers.
- General understanding of software architecture, server hardware, and network infrastructure principles.
- Experience in leading a support team (team lead or manager).
- Experience in implementing or adapting ITIL processes.
- Experience interacting with external clients.