The vacancy is clear in tasks and requirements but lacks specific compensation details and company information.
Job description
DALEE is looking for a Service Manager to coordinate support operations, handle incidents, and communicate with an international team. Experience in L1/L2/L3 support is required.
Responsibilities
### Responsibilities
- Coordinate the work of L1.5 support line;
- Accept and process support requests, distribute them for work;
- Analyze incidents and assist the team in resolving them;
- Work with logs, CMS, and basic technical diagnostics;
- Interact with developers and L1/L3 specialists;
- Communicate with the client's international team;
- Control the timelines and quality of request processing;
- Maintain documentation on incidents and solutions;
- Prepare weekly and monthly incident reports (according to the template).
Requirements
### Requirements
- Experience in L1 / L2 / L3 support for at least 2 years;
- Worked as a service manager, project manager, or support team lead;
- Proficient in English at least B2 for communication with the global team;
- Ability to read logs and conduct basic technical analysis;
- Experience with CMS and web projects;
- Ability to coordinate team work and keep processes under control.
Conditions
### Conditions
- Fully white salary. We focus on your wishes, experience, and skills.
- Employment according to the Labor Code of the Russian Federation, paid vacation and sick leave from the first working day.
- Opportunity for full remote work.
- Work in a company accredited by the Ministry of Digital Development.
- Extended DMS package including dentistry.
- Vibrant corporate life – over 400 events a year (2 corporate parties with transfer payment, English conversation club, joint museum visits, quizzes, book and movie clubs, meme chat, and much more).
- Sports – corporate volleyball, running club, yoga, and esports tournaments.
- Training and participation in professional conferences.