Solutions Architect - Payward Services

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. Kraken is a mission-focused company rooted in crypto values, aiming to accelerate the global adoption of crypto for financial freedom and inclusion. As a fully remote company, Kraken has team members in 70+ countries, developing premium crypto products like Kraken Pro, Desktop, Wallet, and Kraken Futures with a commitment to security, education, and client support. Payward Services is Kraken's B2B infrastructure division, providing crypto trading, fiat rails, yield, tokenized equities, and compliance solutions to fintechs, neobanks, and institutions.

### Responsibilities - Define the pre-sales process and lead best practices for a growing team of Solutions Engineers. - Run technical discovery with prospective customers to map their architecture, constraints, and compliance needs to Kraken's product suite. - Help define the product suite by identifying common requests and communicating priorities to engineering teams. - Design tailored solutions spanning existing offerings, customizations, bespoke integrations, or direct work in customer codebases. - Scope and build Proof of Concepts (PoCs) and ensure a structured handoff to the Implementation team. - Build the pre-sales Solutions Engineering playbook (discovery frameworks, solution templates, PoC standards, handoff runbooks). - Identify product gaps blocking deals and escalate blockers to leadership.

### Requirements - 7+ years in a technical pre-sales role (solutions engineering or solutions architecture) at a B2B API or infrastructure company. - Proven track record owning the technical pre-sales motion — discovery, solution design, PoC delivery, and deal-winning. - Fluency with REST/WebSocket APIs, auth patterns (OAuth, JWT), webhook architecture, and integration debugging. - Experience designing and building complex integrations for technical buyers at fintechs, banks, or neobanks. - Background building process from scratch — you've been an early or founding SE hire before and have created the playbook others run. - Strong knowledge transfer skills — you know how to package a solution design so an implementation team can execute it faithfully. - Clear, structured communicator who can run a discovery call, a design review, and a handoff debrief back to back. - Experience writing RFPs and documenting solution approaches that clearly communicate how our product and our customizations will solve a customer's problem. - Crypto domain knowledge — trading, custody, KYC, staking, fiat ramp mechanics. - Experience with embedded finance or crypto-as-a-service products. - Experience with Coast and building out proof of concept sales demos inside Coast. - Hands-on with AI development tools (Claude Code, Cursor) for rapid prototyping. - You've built a playbook and then hired the team to run it.

### Conditions - Salary: $127.2K – $254.4K. - Offers Equity. - Offers Bonus.

Kraken (legally Payward, Inc.) is a US-based cryptocurrency exchange that facilitates trading of cryptocurrencies, stocks, futures, and ETFs in most US states. It serves over 10 million clients worldwide with $207 billion in quarterly trading volume and has expanded to tokenized equities for non-US customers.