The vacancy is well-structured with clear responsibilities and compensation, but could improve on tech stack details and company links.
Job description
BPM stands for "Because People Matter". We are a forward-thinking, full-service accounting firm providing modern solutions to businesses worldwide. Our flexible work locations and schedules mean we have professionals across the continent.
Responsibilities
### You Will:
- Provide first-touch for new trouble tickets submitted by our clients by email or phone.
- Own client communications for tickets as they pass through the ticketing system to resolution.
- Troubleshoot any and all technologies our clients use, including those which you have never seen before.
- Seek assistance from colleagues and experts to assist you with cases beyond your technical abilities.
- Proactively learn new technologies and train other staff members them.
Requirements
### You Have:
- A Diploma or bachelor’s degree.
- 2+ years of work experience in any field.
- Excellent verbal and written communication skills with a customer service ethic.
- Great phone personality.
- A solid understanding of the troubleshooting process.
- Ability to prioritize and triage incoming requests.
- A robust desire to learn new skills and grow professionally.
- Humility to ask for help when you’re in over your head.
- General familiarity with computers and modern operating systems.
- Ability to work from home (Quiet environment, reliable power, and internet).
- Ability to follow directions.
Conditions
### You Ideally Have:
- Familiarity with ticketing systems.
- Specific knowledge of Windows and other Microsoft products.
- Expertise in Microsoft Office.
- Experience writing documentation.
- Previous IT or call center experience.
- Strong skills in using analogies to explain technical topics to non-technical users.
- Understanding of Microsoft Azure, specifically Intune.
About Bpmcpa
BPM (BPM LLP or BPM CPA) is a public accounting, tax, and advisory firm providing services such as audit, assurance, business tax, valuation, consulting, and outsourced accounting to mid-cap businesses, high-net-worth individuals, and industries including technology, real estate, and life sciences. Ranked among the top 50 largest U.S. accounting firms and top 10 in the West, it serves clients globally with offices in the U.S. and Bengaluru.
Accounting· 1000+· San Francisco, CA, United States· Founded 1986· https://www.bpm.com