The vacancy provides clear tasks and requirements but lacks compensation details and company information.
night shiftno company info
Job description
We are a technology developer in IT and fintech, creating solutions for financial management and payment processes. We support high-load systems ensuring stability and security of financial transactions for our clients.
Responsibilities
- Provide technical support for transaction issues on the payment platform.
- Handle incoming requests via ticket systems (Jira, Bitrix, Telegram) and other channels.
- Analyze transactions in CRM, track them by identifiers, and inform clients about statuses and changes.
- Interact with payment gateways to clarify operation details and create status change requests.
- Monitor system metrics, conduct initial incident diagnostics, and determine responsibility areas.
- Escalate critical situations according to regulations, involving higher support levels or related departments.
- Maintain records of inquiries, update statuses in Jira/Bitrix, and document new cases in Confluence.
Requirements
- Minimum 2 years of experience in technical support (L1/L2) or a related role.
- Experience with ticket systems (Jira, Bitrix, or similar) and knowledge bases (Confluence).
- Understanding of payment processes: transactions, statuses, gateways, financial operations.
- Skills in initial incident diagnostics, log analysis, and working with internal tools.
- Willingness to work in shifts, including night shifts.
- Attention to detail, client-oriented approach, and clear written communication.
Conditions
- Competitive compensation based on experience.
- Work in a fintech company with high-load payment products.
- Opportunities for professional growth: certifications, complex case analysis with the team, expertise development.
- Fully remote work format.