The vacancy provides clear responsibilities and aligns requirements with seniority, but lacks specific compensation details and tech stack information.
Job description
We simplify wealth creation. Founded in 2014 in Vienna, Austria, Bitpanda empowers investors to trade cryptocurrencies, stocks, and more. Our platform serves over 6 million customers across Europe, driven by a diverse and innovative team.
Responsibilities
- Lead and develop a high-performing team across Community, Retention, and Complaints.
- Monitor key metrics and drive improvements to achieve target CSAT and NPS levels.
- Refine processes and support tools through collaboration and project contributions.
- Oversee social media support channels for prompt responses and resolution.
- Identify performance gaps and enhance customer experience.
Requirements
- Proven track record of leading Customer Support teams in high-volume environments.
- Strong sense of ownership and responsibility for performance and outcomes.
- Proactive leader with problem-solving skills and ability to navigate change.
- Strong communicator and collaborator passionate about customer experience.
Conditions
- Hybrid working model with flexibility to work from different locations.
- Competitive compensation package with stock options.
- Access to mental health resources and additional time off.
- Unlimited access to Udemy courses for continuous learning.
- Discounts and perks from global partners.
- Additional parental leave and onsite dining options.
About Bitpanda
Bitpanda is a leading European fintech platform founded in 2014 that provides a user-friendly interface for investing in cryptocurrencies, stocks, commodities, ETFs, and other digital assets. It serves millions of users with a focus on simplicity, security, and accessibility for both beginners and experienced investors.