Inside Family is strengthening its quality control in the traffic schemes niche. We are looking for a Team Lead who can build a control system, maintain quality at scale, and directly influence results through processes and team management.
- Work with volumes and a strong team
- Remote format
- Fixed salary plus bonuses for quality and KPIs
- Influence on processes and results
- Long-term cooperation
Responsibilities
As a Team Lead, you will be responsible for:
- Executing tasks from the Head of Sales
- Interacting with Sales Team Leads
- Quality control of employee checks on accounts
- Distributing workload among employees
- Conducting weekly, monthly, and 1-2-1 calls with checkers
- Forming weekly work schedules for employees
- Writing weekly and monthly reports
- Recruiting and training new department employees
- Writing work rules and regulations
- Writing and monitoring key KPI performance
Requirements
We are looking for someone with:
- Experience in team management
- Ability to identify traffic issues and propose solutions
- Strong analytical skills
- Responsibility for results
Conditions
The position offers:
- Remote work format
- Work with volumes and a strong team
- Fixed salary plus bonuses for quality and KPIs
- Influence on processes and results
- Long-term cooperation