Team Lead Online Reputation Management

We are looking for an experienced ORM Team Lead for a full-scale reputation management role in the financial & trading niche.

• Develop and manage a complete ORM strategy: monitoring, response management, and proactive reputation building; • Lead and coordinate a team of ORM specialists: task management, prioritisation, quality control, and feedback; • Build internal processes from scratch: SOPs, response templates, communication standards, and guidelines; • Coordinate with PR, SMM, support, legal, and SEO teams to maintain a unified brand voice; • Monitor brand mentions across social media, forums, review platforms, media outlets, Reddit, Twitter/X, and other external communities; • Handle negative reviews, crisis communications, and reputation attacks; • Work with SERM: manage branded search results, promote positive content, and suppress harmful search visibility; • Prepare reports on sentiment trends, threats, and reputation performance.

• 3+ years of experience in ORM / reputation management; • Experience as a Team Lead or Senior ORM specialist; • Strong understanding of the financial/trading niche and reputational risks; • Hands-on experience with SERM and review platforms; • Experience with Brand Analytics, YouScan, Mention, Medialog, or similar tools; • Experience building internal processes and documentation; • Strong crisis communication and negative review handling skills; • Fluent Russian and good written English (B2 minimum); • Systematic thinking; • Stress resilience and decision-making under pressure; • Strong leadership and communication skills.

• Official employment in accordance with local labor legislation; • Visa and relocation support for employees and their family members; • Flexible working hours and occasional remote work options; • Office perks such as meals, snacks, and seasonal fruit; • A comfortable office environment in a convenient location; • Corporate sports and community activities.

NDA is an IT company that develops products for sports marketing. Publicly available information suggests it operates in software development/IT services and consulting, with a focus on sports-related digital products.