The vacancy is well-detailed with clear responsibilities, compensation, and company information, making it attractive for potential applicants.
Job description
Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions. By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets.
Responsibilities
- Provide hands-on leadership to create a positive, collaborative work environment.
- Oversee team performance, focusing on metrics like productivity, efficiency, quality, and SLA adherence.
- Equip the team with up-to-date product knowledge and company policies.
- Manage daily team operations and address escalated issues.
- Ensure team adherence to Figure’s policies and standards.
- Handle administrative responsibilities in compliance with company policies.
- Serve as a liaison with Workforce Management, HR, and IT.
Requirements
- 3–5 years of leadership experience in customer support, preferably in contact centers or financial services.
- Strong communication and interpersonal skills.
- Proven ability to ensure policy adherence and take full ownership of team results.
- Strategic thinker with advanced problem-solving skills.
- High proficiency in workforce management tools, CRM systems, and data analysis platforms.
Conditions
- Compensation Range: $77,400 - $86,000/yr
- 25% annual bonus target, paid quarterly
- Company equity in the form of RSUs
- Comprehensive health, vision, and dental insurance
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits
- Employer-funded life and disability insurance coverage
- 11 Observed Holidays & PTO plan
- Up to 12 weeks paid family leave
- Continuing education reimbursement
About Figure
Figure Markets is a cryptocurrency trading platform offering zero-fee trading, crypto-backed loans up to 75% LTV, and yield opportunities through its YLDS stablecoin and real-world assets like home equity lines of credit. It provides decentralized MPC wallets for self-custody and operates 17+ trading pairs paired with USD and stablecoins. Spun out from Figure Technologies, a leading non-bank lender founded in 2018 that manages over $11.9 billion in loans, with $600 million put on-chain monthly.