Technical Support Engineer

About Paxos Today’s financial infrastructure is archaic, expensive, inefficient and risky — supporting a system that leaves out more people than it lets in. So we’re rebuilding it. We’re on a mission to open the world’s financial system to everyone by enabling the instant movement of any asset, any time, in a trustworthy way. For over a decade, we’ve built blockchain infrastructure that tokenizes, custodies, trades and settles assets for the world’s leading financial institutions, like Mastercard, Visa, Robinhood, and PayPal.

What you'll do - Define and Evolve Support: Partner with leadership and cross-functional teams to design support operations that anticipate customer needs and continually raise the bar for service. - Client Onboarding Collaboration: Work closely with Solutions Engineers to architect onboarding experiences for high-profile enterprise clients, combining technical know-how with a deep understanding of user journeys. - Proactive Support: Go beyond incident response—monitor platform activity and collaborate with developers, infrastructure, and product to spot and solve pain points before they impact clients. - Strategic Partnership: Build relationships with big-name institutions, acting as both a technical expert and advocate for client success throughout their lifecycle at Paxos. - Continuous Innovation: Document breakthroughs, codify new best practices, and lead post-incident reviews that shape how support scales for rapid growth. - Industry Leadership: Stay plugged into fintech, cloud, blockchain, and SaaS trends—bringing forward-thinking ideas to keep Paxos at the cutting edge.

About you - Experience (2-3+ years) in technical support or customer-facing engineering roles, ideally at high-growth tech companies where ambiguity spurs innovation. - You thrive in startup environments, valuing speed, autonomy, and the ability to set the direction—rather than follow prescribed processes. - You’re comfortable collaborating with senior stakeholders, including engineers, product managers, and external institutional clients. - Deep troubleshooting, documentation, and incident management skills; familiarity with modern cloud platforms, APIs, and the compliance landscape of fintech. - Appetite for ownership: you proactively contribute ideas, champion best practices, and iterate quickly alongside top-tier colleagues. - Bonus: direct experience in blockchain, crypto, or digital asset platforms.

Paxos is a regulated blockchain and tokenization infrastructure platform that enables the instant movement of any asset in a trustworthy way. The company provides digital asset solutions for global financial services leaders, including stablecoins like USDG and PYUSD (PayPal's stablecoin).