The vacancy is well-structured with clear responsibilities and compensation, but lacks some details on tech stack and company links.
Job description
Coins.ph is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
Responsibilities
### Key Responsibilities
- Build, manage, and develop the technical support team.
- Formulate team OKRs, performance assessment standards, and talent training plans.
- Arrange daily work assignments for the team and supervise work progress.
- Establish a team knowledge sharing mechanism and organize technical training.
- Establish and improve the technical support process.
- Optimize the technical support channel.
- Lead the team to handle complex technical issues.
- Track and analyze technical support data.
- Ensure the team provides professional, timely technical support.
- Ensure compliance with company regulations and industry norms.
- Cooperate closely with other departments.
Requirements
### Requirements
- **Work Experience:** 5+ years of technical support or related work experience, including 2+ years of team management experience.
- **Professional Skills:** Proficient in computer operation and common technical tools.
- **Comprehensive Capabilities:** Excellent team management, communication, and coordination skills.
- **Education Background:** Bachelor’s degree or above in computer science, information technology, electronic engineering, or related majors; relevant professional certifications are preferred.
Conditions
### Conditions
- Meaningful Collaborations with other teams.
- Scalable Growth opportunities in a fast-growing organization.
- A Space For Bright Ideas to create meaningful changes.
About Coins.ph
Coins.ph is the Philippines' leading fiat and crypto wallet and exchange, enabling users to buy, sell, and trade over 170 cryptocurrencies like Bitcoin and Ethereum, as well as access financial services including remittances, bill payments, and mobile top-ups. It serves over 18 million users through a mobile app and is fully regulated by the Bangko Sentral ng Pilipinas as the first crypto-based company in Asia with both Virtual Currency and Electronic Money Issuer licenses.[1][2][4]