The vacancy provides clear tasks but lacks compensation details and specific tech stack information.
Job description
Join Dodo Brands as a Technical Support Specialist, providing assistance to partners and improving support systems.
Responsibilities
### Responsibilities
- Consult partners on technical issues via phone/email/chat.
- Diagnose problems and find solutions.
- Redirect user inquiries if unable to resolve issues.
- Gather feedback for potential improvements.
- Participate in projects to enhance technical support systems.
- Create user instructions for self-resolution of issues.
Requirements
### Requirements
- Experience in user support.
- Experience in setting up office equipment.
- Basic knowledge of operating systems: Windows, MacOS, Android, iOS.
- Excellent navigation skills in web browsers.
- Understanding of PC internal structure and operation mechanisms.
- Ability to identify problems and propose solutions.
- Literacy, friendliness, and ability to communicate complex topics simply.
About Dodo Brands
Dodo Brands is an international franchise company that builds and scales tech-driven quick-service restaurant (QSR) brands through franchising, including Dodo Pizza, Drinkit coffee chain, and Doner 42. It operates over 1,600 locations across 27 countries with system sales exceeding $2 billion last year.