The vacancy is clear in tasks and requirements but lacks compensation details and company links.
Job description
Speend is focused on B2B crypto acquiring and payment solutions.
Responsibilities
### What You Will Do
- Support merchants
- Accept and process technical requests from merchants via ticket system, Telegram, email
- Resolve payment incidents: stuck transactions, balance discrepancies, webhook issues
- Assist with onboarding — guide merchants from test environment to first live transaction
- Explain technical nuances to non-technical teams on the client side
- Investigation and escalation
- Analyze transactions using blockchain explorers (Etherscan, Tronscan, BSCScan, etc.)
- Determine the cause of failures: network, gas fees, incorrect address, merchant or platform issues
- Escalate complex cases to development with a clear problem description and logs
- Track the status of escalations and keep the merchant informed
Requirements
### What We Are Looking For
- Mandatory
- 1–3 years in technical support for IT products or payment services
- Understanding of blockchain mechanics: networks, addresses, fees, confirmations, mempool
- Knowledge of major blockchains: Ethereum, TRON, BNB Chain — at least as a confident user
- Ability to read transactions in explorers and understand what went wrong
- Understanding the difference between USDT TRC-20 and USDT ERC-20 — and why it is critical
- English — sufficient level for written correspondence with merchants
- A plus
- Experience in crypto processing, exchanges, or crypto wallets
- Basic understanding of webhooks, REST API, HTTP statuses
Conditions
### What We Offer
- Fully remote work
- Fixed salary
- Budget for training and professional conferences
- Small team — decisions are made quickly, no bureaucracy
- Direct access to development and real transaction cases from day one
About Speend
Speend appears to be a crypto payment gateway for online businesses, offering businesses a way to accept Bitcoin, stablecoins, and 300+ cryptocurrencies. The available public evidence is limited, but its materials indicate a focus on payment infrastructure and business services for crypto processing.