The vacancy has clear tasks and a recognizable company but lacks compensation details and specific tech stack information.
no salary infono tech stack
Job description
Join VK as a User Support Specialist to assist users with their inquiries and provide step-by-step guidance.
Responsibilities
### Responsibilities
- Process requests and respond to inquiries using prepared templates
- Assist users step-by-step in resolving issues
- Forward complex inquiries to the second line of support
- Work with the ticketing system
Requirements
### Requirements
- Ability to quickly absorb new information and understand interfaces
- Experience in customer support, consulting, or service departments is a plus
- Proficient oral and written communication skills
- Willingness to work night shifts
- Proficient with PCs and modern communication tools (chat, email)
- Responsibility, politeness, and user assistance orientation
About VK
VK (formerly Mail.ru Group) is a Russian technology company that operates VKontakte, the largest European social network with over 100 million active users. The company provides a diverse ecosystem of services including social networking, email, e-commerce, cloud services, music streaming, video platforms, and business solutions.