The vacancy is well-defined with clear responsibilities and compensation, but lacks details on tech stack and company links.
Job description
CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance. Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management.
Responsibilities
### What you'll do
- Lead and unify Professional Services, Technical Support, and Customer Education under a single strategic vision.
- Design and scale technical service delivery to reduce dependency on support and accelerate customer time-to-value.
- Drive self-service enablement, AI-powered guidance, onboarding, and product education at scale.
- Ensure world-class enterprise delivery while enabling customers to self-solve with confidence.
Requirements
### Who you are
- Experienced executive leading professional services, technical support, and customer education in a SaaS or enterprise platform environment.
- Strategic thinker with a track record of building scalable service delivery models and driving customer enablement at scale.
- Strong collaborator who can align cross-functional teams to a common vision and outcomes.
### Requirements / Qualifications
- Significant leadership experience in professional services, technical support, and customer education for a SaaS or tech-enabled services company.
- Proven ability to design scalable, AI-powered self-service enablement and customer onboarding programs.
- Demonstrated track record of delivering enterprise-level service delivery with high customer satisfaction and time-to-value.
- Excellent cross-functional leadership and communication skills, with experience reporting to senior leadership (e.g., SVP level).
About CaptivateIQ
CaptivateIQ is a sales commission management and incentive compensation platform that helps companies plan, execute, and optimize sales performance management. The AI-infused platform replaces manual spreadsheets and legacy tools with automated calculations, real-time visibility, and scalable governance for sales organizations.
