VIP Relationship Manager

## Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: *We Before Me*, *Do the Right Thing*, and *Get Things Done*. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

## What You’ll Be Doing - Manage relationships with VIP clients in the local market - Cultivate and strengthen relationships with existing clients through consistent communication and rapport-building efforts. - Develop and implement customer service processes and systems, including management rules and monitoring of key customer status. - Analyze client behavior to identify unspoken needs and prepare key customer analysis reports. - Collaborate with stakeholders across departments to deliver optimal service solutions and experiences. - Drive growth of potential clients through product offerings, offline marketing activities, events, and campaigns. - Partner with marketing teams to enhance brand awareness and drive leads and conversions among VIP tiers. - Maintain accurate data and information for weekly updates and analysis.

## What We Look For In You - 4+ years of experience in sales and client services functions within the international financial sector, preferably in banking or investments. - Proven track record of managing client portfolios including institutional clients, high net-worth individuals, and private bank customers. - Experience working with trading platforms or exchanges is highly advantageous. - Strong communication and written skills in both English and Vietnamese to effectively communicate with Vietnamese-speaking stakeholders in the local market. - Ability to thrive under pressure and meet tight deadlines while maintaining excellent multitasking skills.

## Perks & Benefits - Competitive total compensation package - L&D programs and Education subsidy for employees' growth and development - Various team building programs and company events - More that we love to tell you along the process!

OKX is a leading global cryptocurrency exchange founded in 2017, offering spot and derivatives trading, Web3 solutions, and a digital wallet. The platform supports over 300 cryptocurrencies and ranks fourth in daily trading volume, with recent expansion into tokenized securities trading in partnership with the NYSE parent company.