The vacancy has clear responsibilities but lacks compensation details and company information.
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Job description
Experienced in customer service and team management in high-load environments, specializing in VIP client support and complex issue resolution.
Responsibilities
• Supporting VIP clients and high-priority users
• Managing support for 22 active projects simultaneously
• Handling financial requests: deposits, withdrawals, payment case investigations
• Conducting AML/KYC checks and interacting with internal departments
• Managing complex inquiries, escalations, and conflict situations
• Coordinating shift workflows, supporting staff, and onboarding new specialists
Requirements
• Experience in customer service and team management
• Ability to handle high-pressure situations
• Strong problem-solving skills
• Excellent communication skills
• Familiarity with customer support tools and processes