VP Operations (Jakarta Based)

Btse is seeking a VP Operations based in Jakarta to lead business operations, compliance, and financial oversight in a fast-paced crypto exchange environment.

### Responsibilities: - Business Operations & Workflow Architecture - Design, implement, and continuously optimize Standard Operating Procedures (SOPs) across all departments to ensure scalability. - Lead and manage the end-to-end KYC/AML workflow, ensuring a frictionless user experience while maintaining rigorous regulatory standards. - Manage and optimize deposit/withdrawal flows, ensuring speed, security, and reconciliation accuracy. - Lead procurement and manage relationships with external vendors (e.g., liquidity providers, KYC/AML software, cloud services). - Compliance, Policy & Data - Monitoring policy: Create frameworks that monitors our data to make sure every policy is followed. - Data Oversight: Own & understand all data; ensure data integrity, reporting accuracy, and use operational metrics to drive decision-making. - Customer Success Monitoring: Oversee CS performance metrics to ensure user issues are resolved and systemic bugs are reported back to product teams. - Financial Oversight - Budget Management: Strategic ownership of the operations budget, optimizing burn rate while ensuring the exchange has the resources to scale. - Management Role/Functions - Act as a liaison between the local & global. - Looking and maintaining the relationship with vendors.

### Requirements: - 8+ years of operations leadership experience, with at least 4+ years specifically within a Crypto Exchange or high-growth Fintech/Banking/Tech/Ecommerce Industry. - Proven track record of building and documenting Standard Operating Procedures (SOPs) from the ground up in a fast-scaled environment. - Experience building or managing Customer Success monitoring systems to ensure high-quality user support and rapid incident response. - Skilled in selecting, onboarding, and managing third-party Vendors & Procurement (e.g., KYC providers, custody solutions, and liquidity partners). - Deep understanding of end-to-end crypto exchange business workflow and the specific fraud risks associated with crypto deposit/withdrawal flows. ### Nice to Haves: - Practical experience with SQL or Business Intelligence tools. - Familiarity with blockchain explorers and wallet infrastructure.

### Perks & Benefit: - Competitive salary and benefits package. - Opportunities for professional development and career growth. - Various team-building programs and company events. - And many more! Apply and let us tell you more!

BTSE is a global blockchain technology company operating a digital asset exchange for trading over 150 cryptocurrencies, including spot and perpetual futures with high trading volume. It also provides payments solutions supporting fiat and crypto for over 50 currencies, and enterprise infrastructure like white-label exchanges and wallets. The platform serves retail traders, institutions, and businesses, bridging traditional finance and digital assets.