Warehouse Service Associate - Galaxy

Since 1984, **Galaxy Integrated Technologies** has been designing and installing state-of-the-art security systems for a variety of commercial, government, education, and health care properties across New England, New York, and New Jersey.

In this role you will… - Manage warehouse inventory for security and low-voltage equipment, including receiving, stocking, organizing, and issuing materials - Stage and prepare job materials for field technicians ahead of installations and service calls - Track inventory levels, conduct cycle counts, and maintain accurate records - Support scheduling and dispatching of technicians to service calls and project sites - Handle inbound calls regarding service issues, take initial calls, create and submit service tickets, and ensure the customer account is billed appropriately - Upload and maintain required documentation for service tickets and customer accounts - Coordinate with management regarding inventory as needed - Use service platforms such as Service Titan to process tickets - Provide customer service support via phone, including responding to inquiries and routing service requests - Coordinate equipment returns, repairs, and warranty submissions - Maintain a clean, safe, and organized warehouse environment - Serve as a primary point of contact for technicians regarding parts, tools, and equipment needs - Collaborate with Service, Operations, and Field teams to ensure timely and accurate execution of work - Identify opportunities to improve warehouse processes, inventory management, and field support standards

You've got what it takes if you have… - Must have a valid driver’s license in good standing and the ability to pass a driver record background check - Inventory management experience in a warehouse environment, preferably handling security or low-voltage equipment - Customer service experience, including professional phone support - Scheduling and dispatching experience - Strong Microsoft Office skills (Excel, Word, PowerPoint) - Highly organized, detail-oriented, and able to manage multiple priorities independently - Strong problem-solving skills and proactive mindset - Ability to lift and move materials as needed - Ability to pass a standard background and security screening - Professional demeanor and team-oriented mindset

Benefits: - Medical, Dental & Vision - Paid time off and sick time (accrued) - 401(k) with company match - Paid time off for Major Holidays - Monthly cell phone stipend - Ongoing training and development - Career advancement opportunities

Galaxy is a global leader in digital assets and data center infrastructure, providing institutional solutions including trading, asset management, investment banking, lending, staking, and AI/high-performance computing data centers to accelerate progress in finance and artificial intelligence. It bridges traditional finance and the digital economy through products like OTC trading, derivatives, and blockchain infrastructure services. Founded by Mike Novogratz, it operates as Galaxy Digital (TSX/NASDAQ: GLXY) with a focus on institutions, startups, protocols, and investors.